Last updated: 1 Feb

Welcome to Dr. Ismat Khoja’s Online Physiotherapy Services. By accessing our website, booking a consultation, or submitting your information through Meta (Facebook/Instagram) lead forms or ads, you agree to the following Terms & Conditions.

## 1. Services Offered

We provide online physiotherapy consultations, guidance, exercise programs, and educational support on a 1-to-1 personalised basis. Services are delivered through digital platforms such as video calls, phone calls, or messaging.

## 2. No Emergency Services

Our services are *not intended for medical emergencies*. If you are experiencing severe pain, trauma, neurological symptoms, chest pain, or any medical emergency, please seek immediate in-person medical care.

## 3. Consultation Nature

Online physiotherapy is based on information shared by you. Results may vary depending on individual conditions, consistency, and medical history. We do not guarantee complete or instant recovery.

## 4. Eligibility

By using our services, you confirm that:

* You are 18 years or older, or have guardian consent
* You provide accurate and truthful health information
* You understand online consultation limitations

## 5. Payments & Refunds

All consultation fees, if applicable, are communicated in advance. Once a session is booked and delivered, refunds are not guaranteed unless explicitly stated.

## 6. Intellectual Property

All content, videos, exercise plans, and materials shared are the intellectual property of Dr. Ismat Khoja and may not be copied, redistributed, or reused without permission.

## 7. Limitation of Liability

We are not responsible for injuries, complications, or outcomes resulting from improper execution of exercises or incomplete disclosure of medical conditions.

## 8. Modifications

We reserve the right to update these Terms & Conditions at any time without prior notice.