Privacy Policy

Last updated: 1 Feb

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information, especially when collected via Meta (Facebook/Instagram) ads and lead forms.

## 1. Information We Collect

We may collect the following:

* Name, phone number, email address
* Age, gender (if shared)
* Pain or health-related information voluntarily submitted
* Meta lead form responses

## 2. How We Use Your Information

Your information is used to:

* Contact you for consultations
* Understand your condition
* Provide personalised physiotherapy guidance
* Improve our services
* Send appointment or service-related updates

## 3. Data Sharing

We do *not sell, rent, or trade* your personal data. Information may be shared only with trusted internal team members or platforms required to deliver services.

## 4. Data Security

We take reasonable technical and administrative measures to protect your data. However, no online transmission is 100% secure.

## 5. Meta Platform Disclosure

This service uses Meta (Facebook/Instagram) advertising. Meta may collect data as per their own privacy policies. We are not responsible for Meta’s data practices.

## 6. Cookies & Tracking

We may use basic tracking tools to improve user experience and ad performance.

## 7. Your Rights

You may request:

* Access to your data
* Correction or deletion of your data
* Opt-out of future communication